Accountor starts to use a case management system for Accounting on November 16
Starting November 16, Accountor will start using a ticketing system for all communication regarding Accounting, enabling a more efficient process and securing customer support.
Starting November 16 at 8.00 CET all communication should be done using a customer specific e-mail address. No communication with Accountor shall hereafter be made using a personal e-mail address at Accountor. This is essential for us to be able to guarantee our customer service.
There will be a seamless transition and no major impact for you after the go live. You contact us via e-mail, though using your company specific email address for Accounting. Please note that when you receive a reply from Accountor the sender will from now on always be Accountor Accounting (email@example.com).
You will still have your dedicated contact person. Though, since we are organised in teams, for backup purposes, the reply may come from other colleagues in the team. You will clearly see who answered your question. If you have any follow-up questions, you can reply directly to the email received.
Please feel free to contact us via email or phone, should you have any further questions.