Accountor starts to use a case management system for Payroll on November 30
Starting November 30, Accountor will start using a ticketing system for all payroll related questions, enabling a more efficient process and secure our customer support.
To ensure the configuration of the case management system, an interruption will occur in all email correspondence from Friday November 27 at 13:00 CET until Monday November 30 at 08:00 CET. In case you need to reach us during this period please call us directly.
There will be a seamless transition and no major impact for you after the go live. You contact us as per normal procedure using your company specific email address for Payroll. Please note that when you receive a reply from Accountor the sender will from now on always be Accountor Payroll (email@example.com).
You will still have your dedicated contact person. Though, since we are organised in teams, for backup purposes, the reply may come from other colleagues in the team. You will clearly see who answered your question. If you have any follow-up questions, you can reply directly to the email received.
Please feel free to contact us via email or phone, should you have any further questions.