Customer survey 2021 – a majority gives Accountor a high rating
Feedback from our customers is incredibly valuable to us and we regularly ask for feedback in a survey.
Why, you might ask, is the customer survey so valuable? Well, because it gives us a better understanding of how you as a customer experience our service and our services. It makes us aware of areas for improvement, points out where and how we deliver the best. But it also gives us what you as a customer wish we develop further in the future.
Last year's customer survey revealed that many sought a user-friendly portal. Therefore, we are pleased to be able to present Accountor's customer portal, which will now be launched in 2021, some customers are already up and running and the rest of you will receive an email when it's time. The ambition with the customer portal is that you as a customer get a better overall experience. Our aim is to make it easier for you, a document sharing space, where you through integrations get all financial information gathered and easily accessible in one place. Manage your invoices, manage your expenses and accounting to keep track of the company's figures. Here you get direct access to most of the systems you need, and get a quick overview and control of the tasks to be performed.
What did our latest customer survey show?
The majority of our customers consider recommendations from acquaintances / friends / colleagues to be the most important source of information when looking for a new supplier. Therefore, we are of course very happy and proud that 82% of our customers give us a high rating.
A general trend is clear, how much you really appreciate and value the contact persons you have with us - their attitude and kindness, expertise, professionalism and support. To create and foster good relationships between our consultants and you as a customer is an incredibly important part of our work. We will focus on communication and proactivity as a continued part of our customer work.
In our ongoing journey in digitalization, we also continue to work on further developing our systems (such as usability, improvements, integrations, reports and specific customer customizations), all in order to step by step simplify your accounting and payroll administration as much as possible.