Accountor starts to use a case management system for Accounting on September 21
Starting September 21, Accountor will start using a ticketing system for all communication regarding Accounting, enabling a more efficient process and securing customer support. You do not need to change the way you contact us, you continue to use e-mail as you have done previously, but only to a company-specific e-mail address.
Starting September 21 at 8.00 CET all communication should be done using you company specific e-mail address. No communication with Accountor shall hereafter be made using a personal e-mail address at Accountor. This is essential for us to be able to guarantee our customer service.
To ensure the configuration of the case management system, there will be an interruption in all e-mail correspondence for the company-specific address from 13:00 on Monday 20 September to 08:00 on Tuesday September 21. If you need to reach us during this period, you are welcome to call us.
There will be a seamless transition and no major impact for you after the go live. You contact us via e-mail, though using your company specific email address for Accounting. Please note that when you receive a reply from Accountor the sender will from now on always be Accountor Accounting (firstname.lastname@example.org).
You will still have your dedicated contact person that will answer your emails. We are organized in teams to secure backups, which can mean that you may get answers from a colleague. This is because we want to increase our availability for you. You will clearly see who answered your question. If you have any follow-up questions, you just reply directly to the email received.
Please feel free to contact us via email or phone, should you have any further questions.